At Zyric Interior, we aim to provide quality interior design, renovation, and related services. This Cancellation & Refund Policy explains the terms applicable to cancellations, advance payments, and refunds.
1. Service Booking
Once a project is confirmed and an advance payment is received, Zyric Interior may begin design planning, material procurement, labour scheduling, measurements, site visits, and other project-related activities.
The applicable payment and cancellation terms may vary depending on the nature and stage of the project.
2. Cancellation Before Work Begins
If the client requests cancellation before any substantial work, material procurement, customized production, or service-related expenses have been incurred, the request may be considered for a refund.
Any refund will be processed after deducting applicable expenses already incurred by Zyric Interior.
3. Cancellation After Work Has Started
If cancellation is requested after design work, site work, material procurement, manufacturing, installation, labour allocation, or other project activities have started, the advance payment may be non-refundable to the extent required to cover costs already incurred.
Any remaining refundable amount, if applicable, will be determined based on the actual work and expenses incurred.
4. Customized Materials & Products
Payments made for customized or specially ordered items, including wallpapers, furniture, wardrobes, curtains, panels, fittings, fixtures, or other made-to-order products, may not be refundable once production or procurement has started.
This may also apply to materials specifically purchased for the client’s project.
5. Design & Consultation Charges
If a design, consultation, measurement, planning, or other professional service has already been provided, the applicable charges may be deducted from any eligible refund.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or another mutually agreed method.
The processing time may depend on the payment provider or financial institution.
7. Non-Refundable Expenses
The following expenses may be deducted from an eligible refund where applicable:
- Site visit and measurement charges
- Design and consultation charges
- Labour costs already incurred
- Material procurement costs
- Transportation and delivery charges
- Customized product costs
- Installation or manufacturing expenses
- Other reasonable project-related expenses already incurred
8. Client-Requested Changes
Changes to an approved design, material, specification, colour, layout, or scope of work may result in additional charges.
Such changes may also affect the project completion timeline.
9. Delays
Project delays caused by material availability, supplier issues, site conditions, client approvals, design changes, force majeure events, or other circumstances beyond our reasonable control will not automatically qualify the client for a refund.
10. Damaged or Defective Materials
If a supplied product or material is found to be defective or damaged before installation, we will make reasonable efforts to arrange replacement or an appropriate solution, subject to the supplier’s warranty and applicable terms.
Normal variations in colour, texture, pattern, grain, or finish that are inherent to certain materials may not be considered defects.
11. Refund Requests
To request a cancellation or refund, please contact Zyric Interior with:
- Client name
- Contact number
- Project details
- Payment details
- Reason for cancellation or refund request
Each request will be reviewed based on the project status, payment terms, work completed, and expenses already incurred.
12. Final Decision
Refund eligibility will be determined according to the agreed quotation, project terms, payment schedule, work completed, and actual expenses incurred.
Any special cancellation or refund terms agreed upon in writing between Zyric Interior and the client will take precedence over this general policy to the extent permitted by applicable law.
13. Policy Updates
Zyric Interior reserves the right to update or modify this Cancellation & Refund Policy when necessary. The latest version will be published on this website.
14. Contact Us
For cancellation, refund, or payment-related queries, please contact Zyric Interior using the contact information available on our website.
Zyric Interior
Interior Design & Renovation Services
Email: work@zyricinterior.com
Website: zyricinterior.com